Paul's Fulfilling Life

The Singtel MIO Home Plan installation continued to give me nasty surprises, which has left me fuming mad. The installation staff decided to pay an unannounced visit on last Saturday afternoon, when I was not at home. I thought that I had arranged an appointment for 19 Dec. The unannounced visit caught my parents off guard but as they were fully aware of what was going on, they were able to explain what actually happened fully to him. I am surprised that he forgot to bring the additional modem for the MIO TV again. He also told my parents that the MIO TV line is only used for MIO TV purposes and cannot be used for calling out purposes. Therefore there is a need for a 3 rd residential line for calling out and receiving of calls. There is a need for an adaptor with the ability to connect the 2 phone lines together. I am surprised by all these developments as I was not told of all this during the time when I signed the contract. It has left me in a limbo. I am left wondering if I n...

I was looking forward to the MIO Home Plan being installed at my home 3 days ago, but I certainly didn’t expect to be the start of my nightmare with the Singtel Customer Service, Sales and Technical Assistance Departments. I had signed up with the plan after hearing from the salesman, who was promoting Singnet Broadband & MIO TV on 17 Nov 2009. I was promised the following items 1. Free rental waiver for my 2 home residential lines. However, since one of the lines belonged to my dad, I had to get it transferred to my name. This line would then qualify for the waiver and be the MIO TV line, which would be used exclusively for MIO TV purposes. 2. A free broadband modem exclusively for MIO TV purposes 3. 20% off my 2 handphone lines. One of the lines is mine, while the other is signed under my name for my brother. I added on the Chinese TV Pack and BPL & ESPN package on top of the CCTV 4 channel, which my family has been enjoying since the previous broadband contract. ...

Some of you may know that I used to be a M1 mobile phone user, if you guys have known me for about 4 years. I used to have 3 lines with them, 1 for myself, 1 for my brother and 1 for ex-tenant. About 4 years ago, I terminated the 2 lines progressively with them after 8 years with them. The reason, their funny billing system. Imagine yourself being billed $120 each month when you know that you have used only about 150 mins of talktime. That's was close to $1 per min. It was a big shock to me as I always had to call them to argue with them over my bill. The bill will drop for about one or two months before its back to the "level that I know I will never reach".  That prompted me to take Jason's advice to switch to Singtel as he had told me that Singtel was significantly cheaper. Since then, my bill has never hit beyond $55. It is usually $35 or below. I am also rewarded with loyalty discounts, handphone upgrades, together with my residential line and Singnet Broadba...