Surprise Reply From SBS Transit

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About 2 posts ago, I mentioned in my blog about a rude commuter demanding the bus captain to stop the bus when the bus is not allowed to stop at any of the non-designated stops.

I was surprised to receive a reply from SBS Transit. The reply is as below:-

Dear Mr Lee

Compliment bus captain of Service 128 ( SBS 8459J )

Thank you for your above email.
We appreciate you for taking the time to share with us the incident which you witnessed during your ride on Service 128 on 4 May 12.
We are indeed heartened to learn that you were impressed with the said bus captain who was calm when explaining to the mentioned passenger. Following your feedback, we have since given her the due recognition. Your compliment has certainly motivated and inspired her to perform even better as she knows that there are always customers like you who appreciate her for the manner she handled the said situation.
Indeed, your compliments serve to encourage our staff to greater levels of customer excellence.
We also note your feedback on how we can do better to improve our service and to avoid such situations in future.
Warm regards.
Yours sincerely

I certainly hope SBS Transit will look into improve the bus service.

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