Surprise Reply From SBS Transit

-

About 2 posts ago, I mentioned in my blog about a rude commuter demanding the bus captain to stop the bus when the bus is not allowed to stop at any of the non-designated stops.

I was surprised to receive a reply from SBS Transit. The reply is as below:-

Dear Mr Lee

Compliment bus captain of Service 128 ( SBS 8459J )

Thank you for your above email.
We appreciate you for taking the time to share with us the incident which you witnessed during your ride on Service 128 on 4 May 12.
We are indeed heartened to learn that you were impressed with the said bus captain who was calm when explaining to the mentioned passenger. Following your feedback, we have since given her the due recognition. Your compliment has certainly motivated and inspired her to perform even better as she knows that there are always customers like you who appreciate her for the manner she handled the said situation.
Indeed, your compliments serve to encourage our staff to greater levels of customer excellence.
We also note your feedback on how we can do better to improve our service and to avoid such situations in future.
Warm regards.
Yours sincerely

I certainly hope SBS Transit will look into improve the bus service.

Comments

Post a Comment

Popular posts from this blog

Pantang- Meaning Things Not To Do In Hokkien

-
Image
There are certain things which some Chinese are pretty particular with:- Happy and sad events can't clash together within 100 days to a year. If a relative or loved one were to pass away, the immediate family member can't attend a happy event, like wedding & housewarming. The Teochews treat their eldest male grandchild as their youngest son. If you are getting married & your friend who is getting married invites you to his wedding, u are not allowed to attend. The old people say happy events clash. The red packet can't be given twice for a happy event. Likewise for the condolence packet. One should not give shoes or lamp to a birthday boy or gal, as it is believed that you may bring the person to his deathbed. These are some interesting stuff to share, especially to some blog readers who are not living in a place filled with Chinese.
Read more

Movie Outing Plan With Fellow Blogger Friends

-
Image
This post has been posted on Monday, 9 Jan 2006 at 9.56am & edited on Monday, 9 Jan 2006, 7.05pm. I am trying to plan for a movie gathering, with the option of these two movies in mind. I guess Darling, SR & Rich want to watch "Memiors of A Geisha", especially after the ladies were so engrossed in the book at MPH during our last meeting. It can be afternoon or nite show, but afternoon is preferred as I would like to avoid the crowd shopping for CNY goodies & clothes. I would like to call the following people. Darling Richard Rebecca Krys (Darling, please help me ask her, scared she not reading this!) Darling's sis ( Darling, u can ask your sis along) My cousin, Jolene ( wonder if she is busy with her new house interior design) Dates & Time Slots For Choices 19 Jan 2006 (Thu) nite 20 Jan 2006 (Fri) nite 22 Jan 2006 (Sun) afternoon & nite 23 Jan 2006 (Mon) nite 25 Jan 2006 (Wed) nite 26 Jan 2006(Thu) nite 27 Jan 2006 (Fri) nite We can have our dinner/lun...
Read more

House Visiting & AVietnamese Girlfriend For Me??

-
Image
I started my day early today at 8.30am. I was helping my mum with the flower decoration & slept at 1am last night. Had received CNY sms messages from my ex colleague, LS, Angela, Rebecca, Darling, Caifeng, Huixuan, Huiyu, Mac, Jaslyn, Joey, Candy , Kelvin, Rich & Mike. Thanks for all your well wishes, my friends. The 1st stop was at my grandma's place, which we were lucky to get a cab almost immediately after waiting for just a short while. In the ride, my mum & I were chatting casually about some issues that happened in S'pore recently, when we actually touched on the old cobbler cheating Vietnamese gals to be his bride. The cabby told us an incident that happened to his friend. His friend, a guy aged 39 had married a Thai gal aged 23 some years ago. Soon after, they became parents to a baby boy. When the boy turned 3, the gal took away the money in the joint bank account with her husband. The savings totalled to about $100,000, which the guy had saved for years fr...
Read more